Some of these features will take a little time to introduce, mainly because all the computer games available today need certain additions to their software before they can use the full range of Wireplay facilities. That's why we've decided to run a pre-launch trial, so we can introduce the different features of the service in a controlled way, working with games manufacturers and volunteers like you to iron out any teething problems. That way, when we offer Wireplay to the general public, we'll be sure we've got it right.
During the trial period, we expect the Wireplay service to develop in roughly the following stages:
(Instructions on how to set up many of these 'null modem' games are included as part of your Welcome pack, and others will be added regularly, either by post or via the Wireplay NEWS service.)
By agreeing to participate in the trial, you will be helping us through each of these stages, spotting any problems and highlighting anything which needs change or improvement. This means that you may opccasionally come across bugs in the system, and that you may notice some small differences between the instructions given in the on-screen Help (or the user guide) and the way things actually work. But if you could make a note of these issues as they occur and enter them on your triallist's questionnaire, we will take the necessary steps to put them right in future versions of the software.
If you get stuck, help is always available on screen and in the 'Troubleshooting' section of the User Guide. For help on individual games, you should consult the data sheets included in your Wireplay pack. If you're still stuck, you can also contact the Wireplay Helpdesk on Locall 0345 577577 (opening hours Monday-Saturday 8 am to 10 pm, Sunday 10 am to 6 pm). During the trial, the Helpdesk has only limited capacity, so please try the other alternatives first.